24/7 IT support
Our 24/7 technical support center is available remotely and on-site and is composed of technicians, network administrators and senior programmers. Our certified professionals know your IT environment and the status of your requests through our unique ticket management system.
IT support, remotely and locally:
Response times are 30 minutes, 24/7. Our technicians are dispatched within 4 hours of a call throughout Canada and the United States.*
All our interventions are documented in the client portal and we guarantee to solve your problem no matter what.
Team Microfix will help you with the following:
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Emergency
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IT support
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Work station/work session
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Applications
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Peripherals (printer, other)
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Network facilities
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Server (physical/virtual)
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Temporary server rental
*Rest assured that we will do our best to process your requests as quickly as possible.
Form for normal support requests only
3 Levels of support
| Normal | Systems are functional; the intervention can be scheduled.
Steps to follow Email: support@equipemicrofix.com Phone: 514-394-0780 or 1-855-305-9939 Client portal: Final manager Response time: Maximum 24 h. Minimum charge: 0.25 h. / 0.5 h. |
| Critical | Technical problem which does not affect the operation of the system.
Steps to follow Phone: 514-394-0780 or 1-855-305-9939 Response time: Maximum 2 h. Minimum charge: 2 h. |
| Urgent | Emergency preventing the complete operation of the system for all users.
Steps to follow Phone: 514-394-0780 or 1-855-305-9939 Response time: Maximum 30 min. Minimum charge: 4 h. |